This free handbook was written as pat of the internal management training program at Clearbit with the goal of developing world-class managers. It includes the following topics: managing yourself, hiring & onboarding, coaching & feedback, working as a team, creating & achieving goals, information sharing, and conflict resolution.
Good incident analysis involves building an incident retrospective. ThBut choosing which metrics are best to analyze can be difficult. You need to find the valuable signals among the noise. You’ll want your metrics to reflect how the incident impacted your customers.
Tools research is light-years ahead of what's being deployed. It is not unusual at all to read a 20 year-old paper with a tool empirically shown to make programmers 4x faster at a task, and for the underlying idea to still be locked in academia. James Koppel gives a taste of what to expect from advanced tools — and the ways in which we are sliding back.
Soem people have more code in their tests than in the actual code base. You might think that unit testing helps you avoid technical problems, but unit testing can be more about getting a psychological effect rather than a technical one.
Ably evaulates AWS network load balancers and finds issues with maximum target group size and connection stability. In their experience anything over 200,000 connections per NLB begins to be a challenge.